Refund policy

Return & Refund Policy

Last updated: 01/10/2025

At PatchWell, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

We accept returns on all unopened and unused products within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be in the original packaging.
• Include the receipt or proof of purchase.

To start a return, please contact us at support@patch-well.com with your order number and reason for return.

Once approved, you’ll receive instructions on where to send your package. Please note that return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, we’ll notify you by email.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@patch-well.com

We’ll replace or refund your item at no additional cost.

Non-Returnable Items

For health and safety reasons, opened or used patches cannot be returned or refunded.

Gift cards and promotional items are also non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, email support@patch-well.com for assistance.