Shipping policy

Shipping Policy

Last updated: 01/10/2025

Thank you for shopping with PatchWell!

We’re dedicated to delivering your wellness patches quickly, safely, and reliably — across the GCC and worldwide. Please review our shipping policy below for complete details.

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You’ll receive an order confirmation email once your order is placed and a shipping confirmation once it’s on the way, including tracking details.

  • If we experience any delay or stock issue, our team will contact you promptly.

2. Shipping Rates & Delivery Times

Region

Estimated Delivery Time

Shipping Fee

GCC Countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE)

3–7 business days

$8 USD or Free on orders over $30 USD

International

7–14 business days

$8 USD or Free on orders over $30 USD
Delivery times are approximate and may vary depending on courier availability, customs clearance, and public holidays in your country.

3. Order Tracking

Once your order ships, you’ll receive a tracking link via email to follow your shipment’s progress in real time.

If tracking information doesn’t arrive within 3 business days of purchase, please reach out to support@patch-well.com for assistance.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These costs are not included in the product or shipping price and are the responsibility of the customer.

PatchWell is not responsible for any customs-related delays.

5. Lost or Delayed Shipments

If your package appears delayed or lost in transit, please contact support@patch-well.com with your order number.

We’ll investigate the issue with our courier partners and update you as soon as possible.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout.

PatchWell is not responsible for delays or lost shipments caused by incomplete or incorrect address details provided by the customer.

7. Contact Us

For questions or concerns regarding your shipment, feel free to contact us at:

📧 support@patch-well.com